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 تعلن شركة ارامكس في اردن عن حاجتها الى :

 

Corporate Customer Experience Executive - VOC, Customer Insights & Understanding

 

Job Description

 

 

• Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)
• Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)
• Gather input from employees about customer experiences and opportunities for improvement
• Analyze VOC feedback drawn across sources to identify customer pain points and opportunities to improve and differentiate
• Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.)
• Report results, insights, and recommended actions to improve

• Support the CX Leader by connecting with local stakeholders to embed customer centricity and accountability for relevant touchpoints and experiences across the organization.
• Support the CX Leader by coordinating with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
• Perform market research and stay updated in Customer Experience, Voice of Customer, Customer Insights & Analytics.

Job Requirements 

 

• Bachelor's in Industrial Engineering, Business or relevant field
• 0 - 2 years' experience
• Excellent communication skills
• Excellent command of English
• Excellent analytical skills
• Team Player
• Knowledge of Survey Design principles and technologies is a plus

 

 

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